Privacy Policy

Last updated: 1st January 2026

This Privacy Policy describes how Zynqora d.o.o. ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable privacy laws.

Data Controller Information

Zynqora d.o.o. is the data controller for the personal information we collect. Our contact details are:

Data Collection

We collect personal data that you voluntarily provide to us when you:

  • Contact us through our website contact form
  • Request a quote for our renovation services
  • Subscribe to our newsletter or marketing communications
  • Visit our website (through cookies and similar technologies)
  • Engage with our customer support services

The types of personal data we collect may include:

  • Name and contact information (email address, phone number, postal address)
  • Project details and renovation requirements
  • Communication preferences
  • Website usage data and analytics information
  • IP address and browser information

How We Use Your Information

We process your personal data for the following purposes and under the following legal bases:

  • Service Provision: To provide renovation services, respond to enquiries, and fulfil contractual obligations (Legal basis: Contract performance)
  • Communication: To communicate with you about your projects, send updates, and provide customer support (Legal basis: Contract performance and legitimate interests)
  • Marketing: To send promotional materials and service updates with your consent (Legal basis: Consent)
  • Website Improvement: To analyse website usage and improve our online services (Legal basis: Legitimate interests)
  • Legal Compliance: To comply with legal obligations and protect our legitimate business interests (Legal basis: Legal obligation and legitimate interests)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Third Parties

We may share your personal information with:

  • Service providers who assist us in delivering our services (e.g., subcontractors, suppliers)
  • Professional advisers (lawyers, accountants, consultants)
  • Analytics and advertising platforms (Google Analytics, Google Ads) with appropriate safeguards
  • Legal authorities when required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain contact and project information for up to 7 years after the completion of services for warranty and legal compliance purposes. Marketing communications data is retained until you withdraw consent or request deletion.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of processing in certain situations
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing based on legitimate interests or for marketing purposes
  • Right to Withdraw Consent: Withdraw consent for processing based on consent at any time

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us:

You also have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your personal data in accordance with applicable law.